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Welcome2020-07-27T23:50:25+00:00

Flexible Business Study Training Solutions

BSB30115 : Certificate III in Business

The BSB30115 Certificate III in Business sets the foundation benchmark for industry best practice as a business professional. This qualification is recognised across industry and Australia wide. Skills you will develop include time management, dealing with customers, using business systems, recommending products and services, applying WHS practice and working with others.

BSB30215 : Certificate III in Customer Engagement

The Certificate III in Customer Engagement covers the core skills of working as a professional within a contact centre environment, delivering exceptional customer service with the latest in product and service knowledge, working with your team members and using multiple systems.


The JB Hunter Difference

Industry Consultation and Engagement2019-12-19T02:05:23+00:00

Our training has been designed with extensive consultation and engagement with professionals and companies from many industries. This ensures our students are prepared with the skills and knowledge they will need in their chosen careers. Such authenticity to current workplace practices ensures the best learning outcome for professional development and productivity.

Upskilling your Workforce2020-01-21T03:44:45+00:00

Upskilling ensures that learners are equipped with skills for their current role and allows them to continually grow and develop within their organisation over time.

Benefits for employers include:

  • A more satisfied and engaged workforce
  • Improvement in service delivery and performance
  • Increase in sales and client base
  • A skilled team that wastes less resources, time and money and produces better outcomes
Funded Options for Employers2020-01-09T00:40:40+00:00

With current state and federal funding initiatives, there has never been a better time to look at upskilling your workforce.

There are numerous employer benefits to putting a worker through a traineeship, including payroll tax discounts and payment incentives. Along with the employer incentives, some states offer funded training places to reduce the cost of the structured training.

If you are interested in looking at how you are able to access the funded options for training your staff please get in touch with our training solutions team to learn more.

Flexible Online Training and e-Learning2020-01-17T03:07:44+00:00

Our online nationally accredited courses have been designed to provide students with the flexibility to study at a time that fits their work, family and social commitments. Our web-enabled platform means you can log in via your connected device, such as a tablet, iPad, Laptop or PC, and study when best suits.

Our aim is to make learning interactive, engaging and flexible. This training is suitable for employees working full or part-time. 

Course Fees Explained

Employer Incentives

fee subsidy

This program may be available as a traineeship in your state, with a range of financial incentives from the Australian Government for eligible employers.

Schedule a time with one of our Training Solutions Consultants to see which incentives and subsidies you may be eligible for.

Funded Training Options

payment plan

State funded training options may exist. Visit our funded training page to see what funding is available in your state. Most funding is subject to eligibility and one of our Training Solutions Consultants can assist with any questions you may have.

Payment plan options are available for those students accessing the training outside of a funded training pathway.


Frequently Asked Questions

What is a Unique Student Identifier (USI)?2020-01-19T21:35:23+00:00

USI is a Unique Student Identifier,

A Unique Student Identifier (USI) is a reference number made up of ten numbers and letters that is free and easy to create and stays with you for life.

If you are a new or continuing student undertaking nationally recognised training, you will need a USI in order to receive your qualification or statement of attainment. This applies whether you are undertaking a full qualification or a single unit of competency.

The USI will give you access to an online record of your nationally recognised training (completed since 1st January 2015) in the form of a USI Transcript. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training.

Existing USI
If you already have a USI but can’t find it, go to https://www.usi.gov.au/faqs/find-your-usi and you will be directed on how to retrieve it.

Create a New USI 
If you don’t already have a USI, create a new one by going to https://www.usi.gov.au/your-usi/create-usi

How Long will the Course Take to Complete?2019-12-20T04:11:12+00:00

We all learn at a different pace and there is no one single answer to this question. Most of our students take between nine and eighteen months to complete a Certificate III level qualification.

What are your Terms and Conditions?2019-12-20T03:49:27+00:00

No one likes the small print and we try to keep it to a minimum. For information on JB Hunter’s Terms and Conditions, including our fees and charges policy,  please download and read this document.

What are the Study Options with JB Hunter Academy?2020-01-17T02:57:28+00:00

JB Hunter Academy offers the Certificate III in Business and Certificate III in Customer Engagement through our online e-learning portal. This gives the learner the freedom to complete the course at a time and location that suits.

Supplementing the online portal, our qualified training and assessment staff are on hand to provide mentoring and support as required.

JB Hunter Academy can also deliver face-to-face sessions for clients looking for inhouse group training solutions.

Our Training Credentials – Powered by JB Hunter2020-01-17T02:56:33+00:00

JB HunterJB Hunter Academy is a trading division of JB Hunter Technology Pty Ltd, a Registered Training Organisation (RTO ID 90277) established in 1991.

For more details on JB Hunter Technology, check out the website  jbhunter.edu.au 

Full details of JB Hunter’s scope can be viewed on training.gov.au.

When Can I Start?2020-01-09T00:45:20+00:00

Once enrolment into the qualification has taken place you will receive a confirmation email with details of how to log into the Student Online Learning Portal. The Learning Portal is where you access the course content, learning materials, assessments and also review your progress through the qualification. We aim to have you up and running in the Student Portal within 48 hours of receiving all enrolment paperwork.


Start Your Learning Journey Today!

At JB Hunter Academy, we understand that learning can be a big commitment. Whether working full time, part time or casually, our online BSB30115 Certificate III in Business and BSB30215 Certificate III in Customer Engagement  courses are nationally accredited (issuing RTO ID 90277) and give you the flexibility to complete the qualification at your own pace.

For employers, JB Hunter Academy can assist you with developing a training solution to improve your customer experience and business productivity. Get in touch with us today to speak with one of our experienced Training Solutions Consultants and learn how your business could benefit.

Nationally recognised training

Micro-credentials: Our online short courses

These short courses are designed to get you and your staff upskilled quickly. We offer a range of office and soft skill courses tailored for the modern workforce. They are delivered completely online and can be viewed on a phone, tablet or computer, allowing you to learn when you want and where you want.

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