BSB30120 - Certificate III in Business - (Specialising in Customer Engagement)
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Face-to-face and virtual. We can create a plan that works for you.
Online Training
Start and study anytime, on any device. Our online delivery lets your people utilise their time effectively to study.
Coaching and Mentoring
A great mentor shares their knowledge and experience to help people to develop and grow. A coach provides external guidance to an individual or team to assist them to reach their potential.
Who is suitable for this course?
Starting a new career is an exciting time in every person’s life. Finding the right elements for that career can be challenging. The Certificate III in Business (Specialising in Customer Engagement) qualification is an important step in this journey.
This qualification is designed for new entrant workers or those wishing to transition to a new career as a customer service representative. You will develop customer engagement and business skills to perform a range of customer interfacing, support and operational tasks under a traineeship arrangement with your employer. Upon successful completion, you will be awarded a nationally accredited qualification. The Certificate III in Business (Specialising in Customer Engagement) is also recommended for existing customer service representatives seeking to validate their experience through a formal qualification.
Duration
This course is designed to be delivered over twelve months, with online learning and assessment completed in the workplace. The delivery plan focuses on five blocks of learning. Each block is completed within a specified period.
Outcome
Participants who successfully complete the program will be issued with the nationally accredited qualification:
BSB30120 – Certificate III in Business (Specialising in Customer Engagement)
Investment
From $2000.00
There may be government funding available if you are eligible
BSB30120 - Certificate III in Business - (Specialising in Customer Engagement )
This course is designed to give participants an understanding of being a professional in the workplace and addresses:
Organising work priorities
.
Workplace health and safety in a business environment
.
Using inclusive and sustainable work practices
.
Communicating in a business environment
.
Applying critical thinking to problem solving
.
Delivering customer experience
.
Promoting products and services
.
BSB30120 - Certificate III in Business - Specialising in Customer Engagement - Units of Competency
- BSBPEF301 – Organise personal work priorities
- BSBPEF201 – Support personal wellbeing in the workplace
- BSBTWK301 – Use inclusive work practices
- BSBWHS311 – Assist with maintaining workplace safety
- BSBSUS211 – Participate in sustainable work practices
- BSBWRT311 – Write simple documents
- BSBTEC302 – Design and produce spreadsheets
- BSBXCM301 – Engage in workplace communication
- BSBCRT311 – Apply critical thinking skills in a team environment
- BSBOPS304 – Deliver and monitor a service to customers
- BSBOPS305 – Process customer complaints
- SIRXPDK001 – Advise on products and services
- SIRXMKT001 – Support marketing and promotional activities
Government Funding
Depending on your state and eligibility, we may be able to help you navigate though funding options to help train your staff.