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12- 18 months



BSB30215 Certificate III in Customer Engagement will be issued on successful completion



This training is subsidised by the NSW Government



Online (elearning) + mentored

Unit Selection

To successfully obtain this qualification, students must complete the 12 listed Units of Competency.


There are no prerequisites for this qualification, although students must be employed in a contact centre environment.

Other Entry Requirements

Students will be required to undertake an initial skills assessment, comprising of a Language, Literacy and Numeracy (LLN) assessment prior to course commencement to assess their readiness for Certificate III level training.

Already working in a contact centre and wanting to advance your career?

The BSB30215 Certificate III in Customer Engagement  will set you apart as an agent of excellence. At the end of this course you will have developed the core skills required to work within a call centre environment, including exceptional customer service, understanding products and services, using business systems and working within a team.

This program has been developed in conjunction with industry leaders to incorporate the latest in best practice and industry standards. Training includes workplace based scenarios where you will apply your new found knowledge and skills straight away.

BSB30215 – Certificate III in Customer Engagement : Online course outline

National recognised trainingWorking as an Efficient Professional

  • BSBWOR301 – Organise personal work priorities and development
  • BSBWHS307 – Apply knowledge of WHS laws in the workplace
  • BSBITU307 – Develop keyboarding speed and accuracy
  • BSBCUE301 – Use multiple information systems

Promote Products and Services

  • BSBCUE309 – Develop product and service knowledge for customer engagement operation
  • BSBPRO301 – Recommend products and services
  • SIRXSLS001 – Sell to the retail customer

The Customer Experience

  • BSBCUE307 – Work effectively in customer engagement
  • BSBCMM301 – Process customer complaints
  • BSBCUS301 – Deliver and monitor a service to customers

Building an Effective Team Environment

  • BSBDIV301  – Work effectively with diversity
  • BSBWOR203 – Work effectively with others

Watch this video for more information about whats in the BSB30215 : Certificate III in Customer Engagement.

No one likes the small print and we try to keep it to a minimum. For information on JB Hunter’s Terms and Conditions, including our fees and charges policy,  please download and read this document.

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