BSB30215 : Certificate III in Customer Engagement[email protected]2020-09-21T23:52:23+00:00
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Mentoring and help
12- 18 months
BSB30215 Certificate III in Customer Engagement will be issued on successful completion
This training is subsidised by the NSW Government
Online (elearning) + mentored
To successfully obtain this qualification, students must complete the 12 listed Units of Competency.
There are no prerequisites for this qualification, although students must be employed in a contact centre environment.
Other Entry Requirements
Students will be required to undertake an initial skills assessment, comprising of a Language, Literacy and Numeracy (LLN) assessment prior to course commencement to assess their readiness for Certificate III level training.
Already working in a contact centre and wanting to advance your career?
The BSB30215 Certificate III in Customer Engagement will set you apart as an agent of excellence. At the end of this course you will have developed the core skills required to work within a call centre environment, including exceptional customer service, understanding products and services, using business systems and working within a team.
This program has been developed in conjunction with industry leaders to incorporate the latest in best practice and industry standards. Training includes workplace based scenarios where you will apply your new found knowledge and skills straight away.
BSB30215 – Certificate III in Customer Engagement : Online course outline
Working as an Efficient Professional
BSBWOR301 – Organise personal work priorities and development
BSBWHS307 – Apply knowledge of WHS laws in the workplace
BSBITU307 – Develop keyboarding speed and accuracy
BSBCUE301 – Use multiple information systems
Promote Products and Services
BSBCUE309 – Develop product and service knowledge for customer engagement operation
BSBPRO301 – Recommend products and services
SIRXSLS001 – Sell to the retail customer
The Customer Experience
BSBCUE307 – Work effectively in customer engagement
BSBCMM301 – Process customer complaints
BSBCUS301 – Deliver and monitor a service to customers
Building an Effective Team Environment
BSBDIV301 – Work effectively with diversity
BSBWOR203 – Work effectively with others
Watch this video for more information about whats in the BSB30215 : Certificate III in Customer Engagement.
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