What is Emotional Intelligence in Leadership?
Confident Conversations provides a pathway to assist staff to become Team Leaders or Supervisors. This workshop is designed to improve and validate your conversation skills. It will develop your Leadership and Communications skills by implementing the appropriate actions to follow when engaging in conversation. It is also recommended for existing employees that seek to improve their customer engagement skills.
At work, we are faced with many decisions daily. Having a difficult conversation is not easy. However, these types of conversations are often critical in our success. Confident Conversations help us to achieve better performance, set boundaries and build respectful relationships. This course covers how to plan for, and have difficult conversations with confidence. It also explores Emotional Intelligence. Research has found a direct link between how people feel and how they perform. This means having those conversations in an Emotionally Intelligence way is a critical factor.
Academy facilitators provide the best learning experience. It doesn’t matter if it’s face to face or delivered in a virtual environment. Our workshops are an experience for your team that encourage you to fully engage. We create this experience through a delivery that connects with each learner individually and the group as a whole.
Numerous studies have shown that what distinguishes outstanding leaders from average ones are emotional self-awareness and self-control. Here is an article from Harvard business review about how emotional intelligence and leadership leading-by-feel.
Certificate of Completion
Virtual Instructor Led | Face to face
$600 per person (GST Inclusive)
Confident Conversations – objectives
This course is designed to help train your staff to plan for difficult conversations and approach them with confidence.
- Use emotional intelligence to achieve better outcomes
- Apply appropriate frameworks to provide feedback and draw on best practices
- Diffuse difficult situations
- Apply assertiveness skills and techniques
- Identify biases and perceptions
- Challenge hidden meaning constructively and say ‘no’ with confidence
- Apply deep listening and questioning techniques
Would you like to learn more?